Efficient Operations

Large scale business operations can benefit from automation, shared services and BPO Partnerships if designed and managed well

Well considered automation, shared services and BPO support efficiency

Maintaining the efficiency and effectiveness of large scale business operations can be challenging. Automation, Shared Services, and Business Process Outsourcing (BPO) partnerships are common mechanisms deployed to drive efficiencies. But like most things, there are challenges on this path that need to be considered if you are to get the sort of returns expected whilst maintaining the quality and customer experience needed.


AssuringBusiness practitioners bring their knowledge and experience to help clients avoid many of the challenges that they themselves have been through. In particular, and a current hot topic, Robotic Process Automation (RPA) is enabling a highly effective and efficient digital workforce but the cost of delivery and resulting operational quality can frustrate if the design and implementation are not well considered.

Robotic Process Automation (RPA)

Robotic Process Automation (RPA) can generate significant cost savings with increased productivity and quality, enhancing customer experience and business results. The challenge comes in how to frame an approach that gets the job done with optimum impact, risk and cost, achieving a sustainable delivery regime whilst balancing tactical and strategic imperatives. RPA Strategy and Delivery management services.

Shared Services & GBS Operations

Any business with a Shared Service in operation will know that optimization of services is not straightforward. This is especially true if a ‘lift and shift’ approach has previously been adopted. Apart from the obvious benefits of optimizing the business processes, building the right engagement framework, service metrics and continuous improvement mechanisms are crucial to ongoing performance.

Business Process Outsourcing

Business Process Outsourcing (BPO) is a tried and trusted way to enable cost reduction. In some cases, if designed and implemented well, BPO can also significantly improve the effectiveness and quality of a process. Considering exactly how to engage with a BPO partner to continue to motivate for continuous improvement to operations whilst sustaining cost advantages over the long term is essential.

Performance & Innovation Centre (PIC)

It's not enough just to have good ideas. We need to make them work. Generate results. And these days, efficient and timely delivery of innovation and performance change can make the difference between success and failure of the business.


AssuringBusiness provides Performance & Innovation Centre (PIC) services to businesses seeking real and cost-effective improvement. We combine the experience of seasoned practitioners with tactical and strategic change initiatives incorporating process, organization and technology options to drive not just a one-off-change, but a fully embedded continuous improvement culture.


We can build and equip your own teams, deliver our PIC as a fully-outsourced model or tailor a hybrid capability that ensures the best of both worlds. Or we can simply work with you on specific initiatives such as RPA Delivery, BPO Performance or Business Assurance specialisms such as optimizing Accounts Receivable practices.

Performance and innovation centre

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