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Receivables Management Process Design & Optimization Training (Credit Management, Collections, Recovery and Agency Management)
“The training was well presented, including many real life examples and case-study exercises to crystallize the training with the participants. The trainers brought a wide range of business experience and a deep technical knowledge which helped us to increase our theoretical understanding and generate practical solutions to current business problems”
M. Davies, Financial Control Director
Training to Align and Perform
This Receivables Management MasterClass is aimed at equipping key stakeholders from across the business with a common understanding of the various process components, how they impact on business and functional goals, and how to harness the power of Receivables Management as a part of the customer journey. With customer centricity at the core, it provides an excellent baseline for strategic development of the numerous business touch-points to enable processes to drive tangible and rapid improvements to bad debt, aging and customer experience.
Including taught modules and interactive practical exercises, the event also provides for discussion and workshop sessions centred on the client's environment and exploring how to apply the theories and case studies taught in a very practical way, tailored to local business and market needs.
Latest materials includes enhanced automation focus: Robotic Process Automation (RPA), plus enhanced case studies and reference materials.
Who is this training for?
This Receivables Management MasterClass provides a great framework to align stakeholders from product management, sales, marketing, finance/finance operations, customer services and technology functions to common goals and improved business performance. Process components covered include credit origination, credit control, collections, cash application, recovery and agency management.
This event is a great starting point when considering a transformation of Receivables Management practices, when building new processes or when challenges to alignment in policy and practice across the business need to be overcome.
Course Duration: 3-days (including a High-Velocity Workshop and/or coaching sessions) or 2-days (without workshop/coaching).
Attendees: Typically capped at 16 delegates to ensure optimum class engagement. If more delegates are required, please enquire below.
Location: At client-site; our consultant-trainer will deliver at a location of your choosing.
Trainer: Our lead consultant-trainer for this event is Dean Smith.
What you will do with this training
- Align business process stakeholders to optimize collaboration, results, and efficiency
- Optimize credit, collections, recovery and agency management; efficiency and effectiveness
- Equip leadership teams to drive down bad debt and aging
- Understand how to build highly-effective treatment plans/Dunning cycles reflecting market segments and individual customer circumstances
- Improve promises to pay and on-time-payments
- Enrich customer experience; turn a potentially negative contact into positive relationship building
- Gow revenues whilst managing credit risk exposure
- Understand how to best leverage existing or planned technology
- Apply many practical tips and tricks to bring great results
AssuringBusiness has been delivering Receivables Management training since 2009. Content is based on decades of practitioner, consulting and leadership experience since 1989. As active practitioners undertaking a wide range of projects, we update the materials regularly to ensure that we reflect best-practices and real-world scenarios.
The training events shown here are 'off-the-shelf' packages ready to deliver in your preferred venue but we are also able to customize our events, combine them or write all-new material to enhance the impact. A quick conversation will determine the best approach for your business. Also, watch out for our open events that we take on tour from time to time.
Highly interactive sessions - our trainers are practitioners and/or active consultants - enable delegates to really squeeze the knowledge lemon to relate the training to their own, unique circumstances. We hope to see you and your team soon!
Questions on anything else?
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