Telecoms Accounts Receivable/Credit & Collections Training

Accounts Receivable/Credit & Collections Management Training for the Communications Services Provider (CSP)/Telecoms Industry


“The event brought lots of great ideas that can readily be applied across our customer portfolio to help us further improve our customer experience and grow sales whilst keeping our bad-debt under control. Really very useful to stimulate change!”

 

Collection & Customer Support Manager


 

Ready to find out more?

Drop us a line today for a no-obligation quote!

Pragmatic, High-impact Training

Cash flow is the company heartbeat. It’s best to keep that healthy! Improving credit risk and cash positions by reducing aging, bad (and doubtful) debt and write-off will enable a more robust financial health and free up working capital. Moreover, ensuring that Receivables Management becomes a valued contributor to the customer journey, to strengthen customer experience and relationships, is at the core of our approach.

 

Our training is specifically tailored to the Communications Service Provider (CSP)/Telecoms sector including mobile/cellular/wireless, landline/fixed network operators, virtual network operators, cable operators, Internet Service Providers (ISP), satellite services, Over The Top (OTT) players etc.

 

Training is packaged to cater for different functional and stakeholder needs and covers credit origination, credit control (together credit management), collections, cash application, recovery (debt management), agency management and areas that bind these together like technology, people/organisation, measurement, reporting, and insights. Our training reflects the importance of the customer throughout to ensure that customer centricity and balanced risk management are prevalent in design thinking and application of learning.

 

There are many lessons to take from others who have learnt the hard way! With our specialist Accounts Receivable/Credit & Collections Management training we provide a great framework to align the various stakeholder business functions to common goals and improved business performance. Functional leadership and operational teams will become equipped to drive extra performance; we teach the practical hands-on skills and knowledge to really bring design into practice with true impact across the process and team. Training that brings rapid and dramatic results.

Case Study

As a direct result of changes made following the Receivables Management MasterClass and 1-Day Accelerator Workshop, one client measured and provided the results of their refreshed strategy. Changes were applied over a few weeks following event delivery and measured over subsequent months; end-to-end a 5-month change and result assessment period. Highlights include:

 

Key Result Indicators
  • 60% increase in collections; 37-89 day aging bucket
  • 50% increase in collections; 90-120 day aging bucket
  • 45% improvement in annualized bad debt ratio
  • Improved engagement with Marketing and Product Development

“The training was well presented, including many real life examples and case-study exercises to crystallize the training with the participants. The trainers brought a wide range of business experience and a deep technical knowledge which helped us to increase our theoretical understanding and generate practical solutions to current business problems”

 

M. Davies
Financial Control Director


 

What you will do with this training

  • Align all business stakeholders to a process design that really works to all their benefit and business goals
  • Build better customer relationships across the customer lifecycle; make credit and collections contacts a positive customer experience
  • Get paid on time! Make your business 'front of mind' when it comes to being paid
  • Improve customer take-on whilst reducing your credit risk; never say "No" and balance your risk
  • Understand how to predict risk or credit breaches and proactively work with customers to manage exposure and negative consequences
  • Increase collections effectiveness and reduce collections effort by tailoring treatments and dunning to the customer
  • Drive efficiencies with contact channels and automation to bring in more cash for less effort
Keep the cash heartbeat strong

Pragmatic, Effective Classroom-based Training

These training events are 'off-the-shelf' packages but if you wish to have a customized or bespoke training solution, please drop us a line and we will arrange to discuss your needs.

Telecoms Receivables Management MasterClass

A holistic perspective of the essential tools and techniques needed to implement or re-engineer a high-performance Receivables Management strategy and end-to-end process. Especially focused on the business touch-points to align policy, thinking and energy towards common goals.

Who is it for?

All Receivables Management policy and process owners and stakeholders, Product Management, Finance/Finance Operations, Customer Services, Sales, Operational Excellence, IT Business Partners etc.

 

Telecoms Receivables Management Performance Leader

Fine-tune operations, focus resources, motivate team members, manage external agencies and establish ongoing measurement and improvement mechanisms. Practical tips and lessons learned from global best practices are shared and considered in real-life scenarios.

Who is it for?

Process team leaders, managers, and department heads: Credit Management, Collections, Recovery and Agency Management.

 

Effective Collections Skills for Telecoms

Building hands-on practical collections skills. Learn a structured customer engagement approach, how to build and deliver appropriate communications,  dealing with excuses and awkward customers, managing business and government customers, keeping 'front of mind' for payments ahead of competing bills. Delegates will understand how best to approach receivables management contacts for optimum effect.

Who is it for?

Call center/customer engagement process team actors and agents, internal or external, employed in customer engagement and/or progressing treatment plans/dunning with customers.

 

Rapid and effective change is possible

Training Value Accelerators

Enhance the effect and improve the timeliness of change with these training acceleration packages easily bolted-on to the selected training packages.

Find out more about our Receivables Management training...

Enter your details below and we will send you more information on your selected areas of interest. If you have any specific questions that you want answered, please add these to the text-box in the form:

AssuringBusiness partnering in profitability
Accounts receivable optimisation matters
Diagnose telecoms fraud before it kills your business
Do you know how much revenue and cost your business is leaking?

Customised or combined training?

We can customize or combine our standard events, or write all-new material to suit your needs. Drop us a line...we're listening!

AssuringBusiness partnering in profitability

Our Approach

AssuringBusiness has been delivering Receivables Management training since 2009. Content is based on decades of practitioner, consulting and leadership experience since 1989. As active industry practitioners undertaking a wide range of projects, we update the materials regularly to ensure that we reflect best-practices and real-world scenarios.

 

The training events shown here are 'off-the-shelf' packages ready to deliver in your preferred venue but we are also able to customize our events, combine them or write all-new material to enhance the impact. A quick conversation will determine the best approach for your business. Also, watch out for our open events that we take on tour from time to time.

 

Highly interactive sessions - our trainers are practitioners and/or active consultants - enable delegates to really squeeze the knowledge lemon to relate the training to their own, unique circumstances. We hope to see you and your team soon!

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